GSTR1 FAQs

1. What is GSTR1?

Ans: It is where the suppliers will report their outward supplies during the reporting month. As such, all registered taxable persons are required to file GSTR-1 by the 10th of the following month. It is the first or the starting point for passing input tax credits to the dealers.

2. What are the necessary Input/Requirements to file GSTR1?

Ans: In order to file GSTR1, required sales/outwards transactions on which GST is applicable.

3. Do we required any specific format to upload GSTR1 data into Taxswiff application?

Ans: Yes, you need to provide transaction details in pre-specified format. This format can be downloaded from Taxswiff application.

4. I am trying to upload GSTR1 data sheet but getting an error saying “The file contains incorrect or unauthorized taxpayer's GSTIN id, please correct them and try again with valid Taxpayer's GSTIN Id”?

Ans: This error shows up on below scenarios…

  • First party GSTIN does not match : File has invalid First Party GSTIN and due to which file will not get uploaded.
  • File is corrupted : Some time while working on CSV format file, there is a chance of file gets corrupted. Get the data copied in new file and try to upload this new file.
  • Date format is not correct : Make sure you have mentioned all correct details in the file.

5. I am trying to upload GSTR1 data sheet but getting an error saying “\xEF" from ASCII-8BIT to UTF-8”. What is this message?

Ans: This error shows up on below scenarios…

  • File is corrupted : Some time while working on CSV format file, there is a chance of file gets corrupted. Get the data copied in new file and try to upload this new file.
  • File has special characters : File contains some special characters and due to which upload is not happening. Please check the file and remove the special characters and re-initiate the upload process.

6. I am trying to upload GSTR1 data sheet but getting an error saying “There are Invalid Headers in the uploaded file. Please review Valid Headers from download templates”?

Ans: This error shows up on below scenarios…

  • Invalid Header in the file : Make sure that upload file has correct Column Name / Header. You can download the column names file by clicking on the error message.
  • Extra invalid columns are there : If your upload file has some additional column, file will not get uploaded. Remove the extra column and upload the file.

7. I have uploaded the file but it says “In Queue”. What does that mean?

Ans: In Queue means your file has been uploaded on server and in queue to process. Please wait for some time to clear the other files and process yours.

8. I have uploaded the file and instead of Completed it is showing “Partial Error”. What does that mean?

Ans: We have applied some file validation rules during file upload itself. These rules are required to get error free data and smooth data processing to save transactions to the GSTN. Seems, some of the transactions has failed these rules and showing as error record. Please visit Transactions page and filter transactions by "Error During Upload" status and get the error transactions rectified.

9. File has been uploaded successfully, now what's next?

Ans: Once file gets uploaded successfully, please go to Transactions page and check the invoice count and go to Return Filing >> GSTR1 and generate the sales summary.

10. I am getting few transactions as “Error during upload”. What is that?

Ans: We have applied some file validation rules during file upload itself. These rules are required to get error free data and smooth processing to save transactions to GSTN. Seems, some of the transactions has failed these rules and showing as error record. Please visit Transactions page and filter transactions by "Error During Upload" status and get the error transactions rectified.

11. How to rectify transactions which are under “Error during Upload”?

Ans: Under transactions page, filter transactions by “Error During Upload” status. This will show only error records with exception/error message. Based on exception/error message, you need to take action accordingly and get the issue resolved.

12. Do we need to re-upload the file to rectify “Error During Upload” issue?

Ans: No need to upload the complete file to rectify the error transactions. Keep only those records for which you are getting error and upload the file. Please make sure that you have deleted Error transactions from Taxswiff application before initiate file upload.

13. How can I generate the summary of uploaded transactions?

Ans: Once file gets uploaded, please visit Return Filing >> GSTR1. Click on Generate Summary button and click on refresh button. It will show summary generated date/time and details will get populated on this page and you'll get category wise summary report.

14. I have clicked on Generate Summary button, but nothing is happening?

Ans: Please click on Refresh button and make sure you have selected correct month for which you have uploaded data into Taxswiff application.

15. I have generated the Sales Summary but details are not matching. Why?

Ans: There are couple of reasons due to which details are not matching such as all transactions are not under validated status or file is still under processing status or line level information is incorrect in the uploaded file or problem is with roundoff.

You can download the file and compare the data with your original file. In order to download the file, please go to Transactions >> click on download TxnLines button.

16. How do I generate HSN Summary?

Ans: In order to generate HSN summary, please visit Monthly Return >> Return Filing >> HSN Summaries. Select the month and Return type (GSTR-1) and click on Generate HSN. Summary will get generated as per uploaded file.

17. HSN Summary is not matching with the total value. Why?

Ans: HSN summary is getting generated based on data uploaded in application. Make sure you have uploaded all HSN related information in the application and have generated the summary.

Note – Credit and Debit note amount will not be included in the HSN summary.

18. How do I edit any particular HSN in Taxswiff application?

Ans: In order to generate HSN summary, please visit Monthly Return >> Return Filing >> HSN Summaries. Check the HSN which needs to be edited and click on Edit icon under Actions heading.

19. How do I update Document Summary in Taxswiff application?

Ans: In order to update Document Summary, please visit Monthly Return >> Return Filing >> Document Issued. Select the month and update Documents.

20. How do I save the transactions to GSTN?

Ans: Transactions can be saved to GSTN from Monthly Return >> Transactions >> Select the month & return type and click on Save to GSTN. You can save transactions category wise or all at a time.

Before you initiate Save to GSTN process, make sure you have generated Payload under Monthly Return >> Return Filing >> GSTR1 >> Generate > Payload.

21. I am not getting OTP window.

Ans: This might happen due to browser cache/cookies. Please clear the cache/cookies and try once again. Still encountering same issue, please reach out to our support desk.

22. Instead of OTP validation, I am getting message saying "Invalid session". What does that mean?

Ans: Invalid session means your existing (if any) entered OTP has been expired and you need to re-trigger the OTP by clicking on Save to GSTN button once again.

Please close that message box and click on Save to GSTN button once again to process.

23. Instead of OTP validation, I am getting message saying "connection reset by peer OR Invalid data found while saving it to GSTN". What should I do now?

Ans: Please reach out to our support desk.

24. How can I save category wise transactions to GSTN?

Ans: In order to save transactions to GSTN, you need to visit Monthly Return >> Transactions page and click on Save to GSTN button. As soon as you click on Save to GSTN button, you’ll get the list of transaction categories. Select the transaction category from the list and get the data saved on GST Portal.

25. Is there any possibility to save all the details to GSTN in one click?

Ans: Yes, you can save all transactions including HSN and document issued summary in one click. Choose ‘ALL’ under Save to GSTN button options.

26. I have reference Id of saved transactions. Is there any possibility to track the status using reference Id?

Ans: Yes, you can check the status of Saved transactions. Please visit Monthly Return >> Return Filing >> Save History page. You'll get the list of reference Id's along with “get status” link on this page. Click on get status link and track the status.

27. I have checked the status using reference Id and it says “Partial error”. What does that mean?

Ans: Partial error means few of the records has some validation error and due to which error transactions are not saved to GSTN. You can get the error transactions report from Monthly Return >> Transactions page. Filter the transactions by Error during Save and get the error transactions details.

28. I have checked the status using reference Id and it says “Payload error”. What does that mean?

Ans: Payload error means some of the transactions are having invalid data type/format and this is affecting to the Payload schema. Kindly validate the transactions and make sure you have entered all valid/correct details. For more details, please reach out to support desk.

29. I have checked the status using reference Id and it says “In Queue”. What does that mean?

Ans: In queue means your data is in queue to get saved on GST Portal. Please wait for some time and check.

30. I have checked the status using reference Id and it says “success” but still transactions are showing as Save in Progress. Why?

Ans: Sometime GSTN API's doesn't response with updated status, hence details are not getting updated in Taxswiff application. You can get the latest status by following below steps…

Go to Monthly Return >> Transactions. Filter transactions by Save in Progress status and click on Get Save Status button. Once done, don't forget to click on Refresh button.

31. I have successfully saved transactions on GSTN but still details are not showing on GST Portal. Why?

Ans: Sometime it takes time (based on number of transactions) to get the details reflected on GST Portal. GST Portal will refresh the data in every 30mins. Please wait for some time and check.

32. There is a mismatch in total amount in GST Portal data and Taxswiff application. Why and how to rectify the error?

Ans: First check if all the transactions have been saved to GSTN or not. If not, get the status from Taxswiff application and rectify the error(s) and save it again. If all the transactions have been saved and still details not matching, get the data downloaded from GST Portal and check with your uploaded data. For more details, please reach out to our support desk.

33. Details have been successfully saved and reflecting in GST Portal. What's next?

Ans: Awesome! next step is submit the transactions and process for return filing.

34. How do I submit and File the return through Taxswiff application?

Ans: Please visit Monthly Return >> Return Filing >> GSTR-1. At the bottom of the page, you'll get Submit button for submission of the transactions. You'll also get the Filing option on this page.

Couldn’t find answer: Please contact our support desk!

  • 5
  • 20-Jun-2018
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